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REFUND AND RETURNS POLICY
Last updated: August 24, 2026
Due to the sensitive nature of our research products and the importance of maintaining product integrity, all sales are final. Bio Ape Peptides does not accept returns or exchanges for products that have been delivered correctly and without damage.
DAMAGED, DEFECTIVE, MISSING, OR INCORRECT ITEMS
If your order arrives damaged, defective, incomplete, or incorrect, please contact support@bioapepeptides.com within 48 hours of delivery.
Include:
• Your order number
• A description of the issue
• Clear photographs of the product, packaging, shipping label, and any visible damage
After reviewing your request, Bio Ape Peptides may provide a replacement or refund at its discretion. Please do not discard any products or packaging until your request has been reviewed.
ORDER CANCELLATIONS
Orders may only be cancelled before they have been processed or shipped. Once an order has entered fulfillment or received tracking information, it cannot be cancelled or modified.
REFUNDS
Approved refunds will be issued to the original payment method. Processing times vary depending on the payment provider or financial institution. Original shipping charges are nonrefundable unless the order was incorrect or arrived damaged due to an error by Bio Ape Peptides.
SHIPPING DELAYS AND UNDELIVERED ORDERS
If an order cannot be shipped within the stated timeframe, the customer will be notified and given the option to accept the delay or cancel the unshipped order for a refund.
Bio Ape Peptides is not responsible for delays caused by the shipping carrier, incorrect addresses supplied by the customer, or packages marked as delivered by the carrier. Customers should contact us promptly so we can assist with a carrier investigation when appropriate.
RETURN AUTHORIZATION
Do not mail any product back without receiving authorization and return instructions from Bio Ape Peptides. Unauthorized returns may not be accepted or refunded.
CONTACT US
For questions regarding an order, replacement, or refund request, contact:
